Return & Refund Policy

Last Updated: July 2026

Thank you for choosing Print Space Sdn. Bhd. By placing an order with us, you automatically agree to the terms and conditions outlined in this Return & Refund Policy, which also serves as our official company policy.

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1. Order Cancellation & Deposit Policy

Non-Refundable Deposits: Once an order is formally placed and confirmed, the deposit or full payment is considered non-refundable. Orders cannot be cancelled or refunded under standard circumstances.

Partial Refund Exception: If a full payment was made in advance, a 50% (half) payment can be returned strictly under the condition that our design team has not initiated or started the design process for your card/product.

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2. Refund Eligibility (Damaged, Lost, or Defective Items)

Full refunds are generally not provided.

We will only consider or evaluate refunds or replacements for items that are officially confirmed as Lost, Damaged, or Defective.

Customers have exactly 5 days upon receiving their physical product to report any issues and request an exchange or refund. Any requests made after this 5-day window will not be entertained.

To be eligible for an approved refund, replacement, or exchange, the following conditions must be strictly met:

• The product must be returned to us in its original packaging.
• The product must be unused, and must not have any additional damage caused by the customer.
• The customer must provide the official receipt or a valid proof of purchase.
• Items purchased during a sale or with promotional discounts are strictly non-refundable and non-exchangeable.
• Approval for any refund or replacement is subject entirely to the final discretion of the company management.

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3. Product Exchange

If a major manufacturing defect or error from our side is proven, customers can exchange the product with a newly printed replacement by contacting our support team.

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4. Method of Refund

Direct Bank Transfer: Approved refunds will be processed and credited directly to the customer's designated bank account.

Processing Time: Once approved, please allow up to 3–7 working days for the finance team to process the transaction.

Strict Conditions: Direct refunds are strictly reserved only for proven cases of lost, severely damaged, or defective items caused by our production , or due to accidental overpayment during booking.

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4. Non-Refundable / Non-Returnable Scenarios

We do not accept returns, refunds, or reprints for the following occurrences:

Spelling, Content, and Grammar Errors: Customers are required to thoroughly double-check all text, spelling, grammar, and maps before approving the final digital artwork. Print Space Sdn. Bhd. is not liable for any typographical errors once the proof is approved. We do not provide proofreading services.

Color Variations: Actual printed products may vary slightly in color compared to digital screen previews (PC monitors or smartphones). Color differences caused by production factors (machinery types, humidity, paper/ink quality) are beyond our control, and a 100% exact color match cannot be guaranteed.

Minor Size Variations: Finished physical products may experience a minor size deviation of 1mm to 3mm due to the cutting, material size, and finishing processes (especially prominent in border designs).

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5. Shipping & Delivery Issues

Once items are dispatched, we will provide a tracking number. If there is any delay, loss, or error caused by the courier service during transit, customers are advised to contact their local courier provider immediately for assistance.

For physical returns of approved defective items, goods must be sent or brought directly to our official business showroom.

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How to Contact Us

If you have any questions or require clarification regarding our Return & Refund Policy, please contact our customer service team or visit our showroom: